What Information We Collect and Why
When you open an account with us, we collect the details you provide: your name, contact number, and the mobile wallet details you link for deposits and withdrawals. If you use bKash, Nagad, or Rocket to fund your account, we record the transaction reference and amount
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— not your full wallet PIN or password, which stays entirely on your device. We also collect device and session data automatically: your IP address, browser type, and the pages you visit within the platform. This helps us detect unusual login attempts and keep your account
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secure. If you contact our support team, we keep a record of that conversation so we can follow up accurately. We do not sell or rent your personal data to marketing companies. Data shared with payment processors like bKash, Nagad, or Rocket is limited strictly to
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what those processors need to complete your transaction. We retain your account data for as long as your account remains active and for a further period required by applicable financial regulations. You can request a copy of the data we hold on you, ask us to
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correct it, or ask us to delete it — subject to any legal retention obligations that apply in your jurisdiction. Eligibility to use this platform and the rights available to you depend on your local law and the regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.